Refund & Cancellation Policy

9568-6713 Quebec Inc provides one-time digital services including website development, landing pages, SEO, paid advertising setup, CRM setup, automation, SaaS-style web tools, audits, and optimization services.

Payments made for custom digital work may include deposits, milestone payments, or full upfront payments. Because our services involve planning, design, development, strategy, and time-based work, deposits are non-refundable once work has started.

Refunds may be considered only in the following cases:

• A duplicate payment was made by mistake.
• A project was cancelled before any work began.
• 9568-6713 Quebec Inc is unable to deliver the agreed service.

Refunds are not guaranteed for completed work, work already in progress, change of mind, delays caused by missing client materials, dissatisfaction caused by a change in client preference, or results related to advertising, SEO, or third-party platforms.

Clients may cancel a project by contacting us at Email. If work has already started, the client remains responsible for payment for all work completed up to the cancellation date.

9568-6713 Quebec Inc provides one-time service packages and project-based digital consulting services. Fees paid for one-time services are non-refundable once work has started, unless 9568-6713 Quebec Inc is unable to deliver the agreed service.

Digital guides are delivered by protected download after the payment provider confirms a completed purchase. Because access is provided immediately, a digital-product purchase is generally non-refundable once the download is unlocked or accessed, except for a duplicate charge, non-delivery, a defective or unreadable file that FjordLift cannot replace, or where a refund is required by law.

If FjordLift cannot make a purchased digital product available, FjordLift will first attempt to restore delivery or provide a replacement copy. If delivery cannot be completed, FjordLift will issue the refund required by this policy and applicable law. Nothing in this policy limits mandatory consumer rights.

FjordLift credits are prepaid digital purchasing credits issued by 9568-6713 Québec inc. One credit represents CAD $1 of purchasing value and may be used only for eligible digital guides and services sold directly by FjordLift Digital.

Credits are non-transferable, cannot be redeemed or withdrawn for cash, and do not represent a bank deposit or investment. Once purchased credits have been posted to the customer account, the purchase is non-refundable except for a duplicate charge, a failure to deliver the credits, or where required by law.

Payments made to third-party platforms, including advertising platforms, software providers, hosting companies, domain registrars, payment processors, or other external vendors, are not refundable by 9568-6713 Quebec Inc.

To request a refund, cancellation or review of a billing concern, contact: Email

Please include your name, business name, account email, invoice or receipt number, payment date, amount, payment reference if available, and the reason for the request.

A customer who believes a charge is duplicated, unauthorized, incorrect or not fulfilled should contact FjordLift promptly. We compare the payment-provider record with the invoice or receipt, customer-account record, credit ledger, delivery status and any available usage history.

If the review confirms an unauthorized payment, duplicate charge, incorrect amount or failure to fulfill the purchase, FjordLift will correct the account and issue any refund required by law and the applicable payment-provider rules.

Reporting a concern to FjordLift does not limit any right the customer may have to contact their financial institution or payment provider. Additional details are provided in the Dispute & Chargeback Policy.